Privacy Policy
Effective as of December 27, 2025
Index
Introduction
Nomada Tour ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website, book tours, or communicate with us.
Your Consent: By using our services, you agree to this Privacy Policy. If you disagree with any part, please don't use our services or contact us to discuss your concerns.
Information We Collect
Personal Information You Provide
When you inquire about or book a tour, we collect:
- Contact details: Name, email address, phone number, mailing address
- Travel information: Passport details (for permits), date of birth, nationality
- Preferences: Dietary restrictions, accessibility needs, special requests
- Emergency contacts: Name and phone number of emergency contact person
- Payment information: Processed securely by third-party payment processors (we don't store full card details)
Information We Collect Automatically
When you visit our website, we automatically collect:
- Usage data: Pages viewed, time spent, links clicked
- Device information: Browser type, operating system, IP address
- Cookies: Small files that help us remember your preferences
- Analytics data: Via Google Analytics to understand how people use our site
Information from Third Parties
We may receive information about you from:
- Travel agencies or partners who refer you to us
- Social media platforms if you interact with our content
- Review platforms like TripAdvisor or Google Reviews
How We Use Your Information
We use your information for legitimate business purposes only:
Tour Planning & Delivery
Arrange accommodation, transportation, activities, permits, and all services in your itinerary
Communication
Send booking confirmations, itinerary updates, travel tips, and respond to your inquiries
Payment Processing
Process deposits, final payments, and issue invoices (via secure third-party processors)
Safety & Emergency
Contact emergency contacts if needed, coordinate with local authorities in emergencies
Service Improvement
Analyze feedback, improve our tours, train staff, and enhance customer experience
Marketing (with consent)
Send newsletters, special offers, and travel inspiration (you can opt-out anytime)
Legal Compliance
Comply with Mongolian tourism regulations, tax requirements, and legal obligations
We will never: Sell your data to third parties, use your information for purposes you haven't consented to, or share your data for others' marketing without your explicit permission.
Data Security
We take data security seriously and implement multiple safeguards:
Technical Security
- SSL/TLS encryption for website
- Encrypted data storage
- Secure cloud backups
- Regular security audits
- Firewall protection
Operational Security
- Limited staff access to personal data
- Confidentiality agreements for all employees
- Secure password policies
- Regular staff training on data protection
- Incident response plan
Important: While we use industry-standard security measures, no system is 100% secure. We cannot guarantee absolute security of data transmitted over the internet. Please use strong passwords and be cautious about sharing sensitive information via email.
Data Retention
| Data Type | Retention Period |
|---|---|
| Active Bookings | During trip + 2 years after completion |
| Inquiry Data | 3 years (or until removal requested) |
| Financial Records | 7 years (Mongolian tax law) |
| Marketing Data | Until unsubscribe or 3 years of inactivity |
| Website Analytics | 26 months (anonymized) |
After retention periods expire, we securely delete or anonymize your data. Some information may be retained longer if required by law or for legitimate legal purposes (e.g., disputes, investigations).
Your Privacy Rights
You have the following rights regarding your personal data:
Right to Access
Request a copy of all personal data we hold about you
Right to Correction
Ask us to correct inaccurate or incomplete information
Right to Deletion
Request deletion of your data (subject to legal retention requirements)
Right to Opt-Out
Unsubscribe from marketing emails at any time
Right to Data Portability
Receive your data in a commonly used format
Right to Object
Object to processing of your data for marketing purposes
How to Exercise Your Rights
To make a request, email hello@nomada.mn with:
- Subject line: "Privacy Rights Request"
- Your full name and email used for booking
- Specific request (access, deletion, correction, etc.)
- Booking reference number (if applicable)
We'll respond within 30 days. We may ask for ID verification.
Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13 without parental consent.
If we discover we've collected information from a child under 13 without parental consent, we'll delete it immediately. If you believe a child has provided us with their information, contact us at hello@nomada.mn.
International Data Transfers
Our business is based in Mongolia, but we use some service providers located in other countries (e.g., US-based cloud storage, European payment processors). When we transfer your data internationally, we ensure:
- Providers comply with international data protection standards
- Appropriate safeguards are in place (e.g., Standard Contractual Clauses)
- Your data remains protected regardless of location
Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices, technology, or legal requirements. When we make significant changes:
- We'll update the "Last Updated" date at the top
- We'll notify you via email if you're an active customer
- We'll post a notice on our website for 30 days
Continued use of our services after changes indicates acceptance of the updated policy.
Contact Us
If you have questions, concerns, or want to exercise your privacy rights, please contact us:
General Inquiries
Email: hello@nomada.mn
Phone: +976 9424 9725
WhatsApp: +976 9424 9725
Privacy-Specific Requests
Email: hello@nomada.mn
Response Time: Within 30 days
Address: Ulaanbaatar, Mongolia